Frequently Asked Questions
Have a general service question? We'll assist.
What is freight forwarding?
Freight forwarding is a service that facilitates the transportation of goods from one location to another, handling various aspects such as logistics, documentation, and customs clearance on behalf of the shipper.
What services do freight forwarders provide?
Freight forwarders provide a range of services including transportation booking, cargo consolidation, customs brokerage, documentation preparation, cargo tracking, insurance arrangement, warehousing, and distribution.
How do I choose a reliable freight forwarding company?
To choose a reliable freight forwarding company, consider factors such as industry experience, reputation, network coverage, service offerings, customer reviews, certifications, and compliance with international trade regulations.
What are the benefits of using a freight forwarder?
Using a freight forwarder offers several benefits, including expertise in international shipping procedures, access to a global network of carriers and agents, cost savings through consolidated shipments, simplified customs clearance, and reduced shipping risks.
What documents are required for international shipping?
The required documents for international shipping vary depending on the origin, destination, and nature of the goods. Common documents include commercial invoice, packing list, bill of lading or airway bill, export/import licenses, certificates of origin, and any specific customs documentation.
How are shipping costs calculated?
Shipping costs are calculated based on factors such as the weight, dimensions, mode of transportation, origin, destination, distance, customs fees, insurance, and any additional services requested. We can provide you with a detailed cost breakdown.
Can you handle customs clearance?
Yes, we are experienced in handling customs clearance processes. We would prepare the necessary documentation, coordinate with customs authorities, and ensure compliance with customs regulations to facilitate smooth clearance of your goods
What happens if my shipment is lost or damaged?
In the unfortunate event of loss or damage to your shipment, we can assist in filing insurance claims on your behalf and guide you through the claims process to seek appropriate compensation for the value of the goods.
How long does it take for my shipment to reach its destination?
The transit time for shipments varies depending on factors like the origin, destination, mode of transportation, customs clearance procedures, and any unforeseen delays. We provide estimated transit times based on available shipping options.
What mode of transportation do you offer?
We offer air freight transportation.
Can you handle hazardous or oversized cargo?
Yes, we have expertise in handling hazardous materials and oversized cargo. We ensure compliance with safety regulations, arrange for specialized packaging and handling, and coordinate with carriers capable of transporting such goods.
What is the difference between freight forwarders and shipping carriers?
Freight forwarders act as intermediaries between shippers and carriers. They manage the logistics and documentation aspects of shipping, while shipping carriers are responsible for physically transporting the goods.
Are there any restrictions on the type of goods that can be shipped internationally?
Yes, there are restrictions and regulations governing the transportation of certain goods internationally. These restrictions may vary based on the destination country and the nature of the goods. We can provide guidance on specific restrictions and help you navigate the requirements.
Do you provide insurance for shipments?
We can assist in arranging cargo insurance to protect the value of your goods against loss or damage during transit. We provide options for insurance coverage and facilitate the insurance process.
Can you assist with warehousing and distribution?
Yes, we can provide some warehousing service and also partner with other warehousing service providers and distributors to store your goods temporarily or distribute them to multiple locations as per your requirements.
What is the process for importing goods?
The process for importing goods involves several steps, including customs clearance, documentation submission, payment of customs duties and taxes, inspections (if required), and compliance with import regulations. We handle these processes as we partner with brokers that offer these services.
Can you arrange door-to-door delivery?
Yes, we can arrange for door-to-door delivery services, handling the entire shipping process from the point of origin to the final destination, including pickup, transportation, customs clearance, and delivery to the specified address.
Are there any additional charges or fees apart from the shipping costs?
Additional charges may apply depending on the specific services required, such as customs brokerage fees, storage fees, documentation fees, insurance premiums, and any special handling charges. These charges can be discussed and clarified.
How do I request a freight quote?
You can request a freight quote by providing details such as the origin, destination, weight, dimensions, mode of transportation, and any additional services required. We will evaluate the information and provide you with a quotation based on the provided details. Request a quote here
What countries do you offer freight forwarding services to?
We offer freight forwarding services to a wide range of countries worldwide. Our global network of agents and carriers enables us to provide services to major destinations across the globe.
Do you handle both air and sea freight shipments?
No, we handle only air freight shipments.
Can you assist with customs documentation and paperwork?
We partner with companies that provide this service. Our team will ensure that all necessary documents, such as customs declarations, invoices, and certificates, are properly prepared and submitted for smooth customs clearance.
What is the maximum weight and size limit for shipments?
The maximum weight and size limits for shipments depend on the specific transportation mode and carrier regulations. We can provide guidance and help you determine the maximum weight and size limits applicable to your shipment.
Can I ship personal belongings or household goods internationally?
Yes, we can assist with shipping personal belongings or household goods internationally. We offer tailored solutions for individuals relocating or sending personal items abroad, ensuring safe and efficient transportation of your belongings.
Do you provide temperature-controlled shipping for perishable goods?
Yes, we provide temperature-controlled shipping options for perishable goods that require specific temperature conditions. Our specialized equipment and handling procedures ensure that your perishable items maintain their freshness throughout the transportation process.
What is the process for shipping dangerous goods?
Shipping dangerous goods requires compliance with strict regulations to ensure safety. We are well-versed in handling dangerous goods shipments and can guide you through the process, including proper packaging, labeling, documentation, and coordination with relevant authorities.
Can you provide packaging and crating services?
Yes, we offer packaging and crating services to ensure the safe and secure transportation of your goods. Our experts will assess your shipment requirements and provide appropriate packaging solutions tailored to the nature of your goods.
Can you handle import and export compliance requirements?
Yes, we are well-versed in import and export compliance requirements. Our team stays up to date with international trade regulations, export controls, and customs procedures to ensure smooth compliance with all relevant laws and regulations.
Do you offer expedited or time-sensitive shipping options?
Do you offer expedited or time-sensitive shipping options?
Yes, we offer expedited or time-sensitive shipping options for urgent shipments. Our network and relationships with expedited carriers enable us to provide fast and reliable delivery solutions to meet your time-critical needs.
Can you arrange transportation for oversized or heavy cargo?
Yes, we have the expertise to handle oversized or heavy cargo shipments. We can assist in arranging specialized equipment, permits, and logistics for the transportation of such goods, ensuring they reach their destination safely and efficiently.
How do I request a pickup for my shipment?
To request a pickup for your shipment, simply contact our team with the details of your shipment, including the origin, destination, size, weight, and any special requirements. We will arrange a pickup at the specified location and coordinate the transportation process accordingly.
What is the process for resolving shipment delays or disruptions?
In the event of shipment delays or disruptions, our dedicated customer support team will work closely with you to investigate the cause of the delay, communicate with relevant parties such as carriers or customs authorities, and provide regular updates on the progress and resolution of the situation.
Do you offer consolidation services for multiple shipments?
Yes, we offer consolidation services for multiple shipments. If you have multiple smaller shipments that need to be transported together, we can consolidate them into a single shipment, reducing costs and streamlining the transportation process.
Do you have experience in handling sensitive or high-value shipments?
Yes, we have experience in handling sensitive or high-value shipments. We understand the importance of security and confidentiality when dealing with such goods and can provide specialized handling, enhanced security measures, and insurance coverage to safeguard your valuable shipments.
What is your customer support availability?
Our customer support team is available during regular business hours to assist you with any inquiries, concerns, or support you may need. You can reach us through phone, email, or our dedicated customer support portal.
Can you provide a dedicated account manager for my business?
Yes, we can provide a dedicated account manager for your business. Your account manager will be your primary point of contact, overseeing your shipments, addressing your specific requirements, and ensuring a personalized and seamless experience.
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